Place an order by calling us at 508-285-8454 during business hours, Monday thru Friday between 10 a.m. and 5 p.m. We accept Visa, MasterCard and checks payable to WOODCRAFT. When paying by Visa or MasterCard allow 3 to 10 days for shipping. Pay Pal is now incorporated into our web site for many of our ready to ship items for your shopping convenience. All Pay Pal orders are subject to the same policies set forth by WOODCRAFT. Please refer to our policy page for more details regarding our policies.
All products are shipped to you with product liability insurance. If you find your product is damaged due to shipping:
You may return any product for a full refund, "less restocking fees" if it is not damaged unless it is a custom order or it was purchased and requested by the customer to be assembled for pick up at our store. You, the customer, must pay all shipping and liability insurance costs for returns on any product. Outbound shipping costs will be deducted from your return refund on products offered with free shipping. See Policies for more information on returns.
ALL RETURNS ARE SUBJECT TO A 3.25 % PAYPAL FEE OF THE TOTAL AMOUNT OF YOUR PURCHASE INCLUDING SHIPPING FEES AND TAXES OF THE AMOUNT RETURNED.
After inspection and acceptance, credit returns will be subject to a minimum $25.00 restocking fee and or 30% of the product(s) cost, whichever is greater.
All refunds and exchanges are at the discretion of Woodcraft. We assess each claim individually. If the customer has no responsibilities, then a full refund or exchange can be made LESS A 3.25 % PAYPAL FEE. All orders will be credited if we cannot ship your order. The customer must submit in writing to RM@woodcraftcedar.com authorization for a backorder . Once your order has been shipped you must follow the Return Policy for a refund, if any applies. Any backorder account held for more than 45 days will be credited to your account. Customers will be notified of any credit.
Claims are filed by, and are the responsibility of, the shipper.
All our Products are checked for defects before they are packaged and shipped to you. However, if you find a defective part we will gladly replace it at no charge to you.
All products are shipped partially assembled (kit). Includes all galvanized, stainless steel, and zinc plated hardware. Assembly directions are included. Replacement pieces shipped to you, if ever needed, may have to be assembled.
Woodcraft is not responsible for damages that occur due to improper assembly. Please follow your guide's to assure proper assembly of your products. If you have any questions regarding assembly, you may call us during regular business hours or email us, we will be glad to assist you.
Thank you for your continued patronage to support small business!